How Can We Help?

Visit the MW Cash website, click on the "PLAY NOW" button, and follow the instructions to enter your details and verify your identity. You must be at least 21 years old to register.

Click on the "Forgot Password" link on the login page. Follow the prompts to reset your password via the email address associated with your account.

You can update your personal information anytime through your account dashboard. Navigate to the "Profile" or "Account Settings" section to make changes.

Accounts may be suspended for security reasons, verification requirements, or policy violations. Contact our support team for specific details about your account status.

Log into your account, navigate to the "Deposit" section, choose your preferred payment method (GCash, PayMaya, bank transfer), and follow the instructions to complete the transaction.

Access the "Withdraw" section of your account. Select your preferred withdrawal method, enter the amount, and submit your request. Ensure your account is verified for faster processing.

Most withdrawals are processed within 24 hours. E-wallet withdrawals are typically faster, while bank transfers may take 1-3 business days depending on your bank.

Minimum deposit is ₱100. Maximum amounts vary by payment method. Check the deposit section for specific limits for each payment option.

MW Cash does not charge fees for deposits or withdrawals. However, your payment provider may apply their own fees. Check with your bank or e-wallet provider.

We offer over 1000+ games including slots, live casino, sports betting, fishing games, table games, and arcade games from top providers.

Valid turnover refers to total bets placed on games that count towards wagering requirements for bonuses and promotions. Some games may have different contribution percentages.

Check your wagering progress by visiting the "Bonuses" or "Promotions" section of your account dashboard. Your remaining requirements will be displayed there.

Try refreshing the page. If problems persist, clear your browser cache or use a different browser. Contact customer support if issues continue, and we will investigate any affected bets.

Yes! Our platform is fully optimized for mobile devices. You can play all games on smartphones and tablets through your web browser.

We use 256-bit SSL encryption to protect all data transmission. Your personal and financial information is stored on secure servers with strict access controls.

All our games use certified Random Number Generators (RNGs) and are regularly audited by independent testing agencies to ensure fair and random outcomes.

You may need to provide a valid government ID, proof of address, and payment method verification. This helps us comply with regulations and protect your account.

Visit the "Responsible Gaming" section in your account to set deposit limits, session time limits, and cooling-off periods. These tools help you gamble responsibly.

The welcome bonus is automatically credited to eligible new accounts after making the first qualifying deposit. Make sure to read the terms and conditions.

Wagering requirements specify how many times you must play through bonus funds before you can withdraw winnings. For example, a 10x requirement means you must wager 10 times the bonus amount.

Bonus funds cannot be withdrawn directly. You must complete the wagering requirements first, then any remaining bonus funds convert to withdrawable cash.

Bonuses may be cancelled for violating terms, mixing bonus and cash funds, or exceeding time limits. Check your account notifications for specific reasons.